Turning a blind eye to duty of care comes at a cost
Steve Jones takes a closer look at whether agents and consumers can really be sure of the quality and integrity of the suppliers they deal with.
Wholesalers feel the squeeze
The internet has prompted a shift in the way consumers search and book holidays, but agents are at the core of another profound shift – side stepping wholesalers and booking direct with overseas suppliers. Times are changing and as Steve Jones writes, wholesalers are feeling the pinch as agents forge stronger bonds with suppliers.