Unfortunate Goodbye For Helloworld
By the time you read this issue of travelBulletin, Helloworld Limited will have publicly opened its books and reported its 2015 full year financial results.
Risky Business
Selling travel insurance has always been part of a travel agent’s arsenal, but what of the future? Will more direct-to-consumer products spell the end of this lucrative revenue stream? Steve Jones breaks a leg to find out.
Ancillary potential overlooked
Some years ago, Steve Jones covered a story about dog walking that drew some of the fiercest condemnation from travel agents he could remember – “the criticism was not directed at me, I should add, but at the suggestion of a business consultant called Nolan Burris.”
Smooth Criminals
A little over a month ago, 27-year-old Jordan Dittloff, a member of the Victorian Young Liberals, upstanding member of the community and owner-manager of Ace Travel in Colac, upped sticks and vanished from his travel agency, writes Steve Jones.
Unity Crucial to Industry Success
Steve Jones comments on the stories that have newspapers and TV networks rubbing their hands.
Shafting Duty of Care Comes at a Cost
In last month’s travelBulletin I examined the many and varied threats facing wholesalers, one of them being the growing propensity of travel agents to book directly with overseas suppliers, writes Steve Jones.
Turning a blind eye to duty of care comes at a cost
Steve Jones takes a closer look at whether agents and consumers can really be sure of the quality and integrity of the suppliers they deal with.
Wholesalers feel the squeeze
The internet has prompted a shift in the way consumers search and book holidays, but agents are at the core of another profound shift – side stepping wholesalers and booking direct with overseas suppliers. Times are changing and as Steve Jones writes, wholesalers are feeling the pinch as agents forge stronger bonds with suppliers.
Ensemble in Oz: Prime timing or has the boat set sail?
Ensemble is approaching go-time in Australia, but Steve Jones questions whether the timing is as ripe as GM Trish Shepherd predicts.
Salary key to staff retention woes
Steve waxes lyrical on staff retention issues and turns the spotlight on AFTA’s media criticism.
