Flight Centre's Win For All Agents
While agents will no doubt continue to experience the frustration of airlines and other suppliers using their websites to undercut agents’ prices, at least Flight Centre has established that agents can attempt to negotiate a level playing field, as Ian McMahon writes.
Flight Centre on top with Aussies
“Having such a strong brand presence certainly helps, as does the fact that it has a comprehensive online offering on top of its traditional stores” says Michelle Levin, Roy Morgan Research CEO.
Bigger isn’t always better
We all love a David and Goliath contest – well, we do when David wins. And such was the case at last month’s National Travel Industry Awards when the (relatively) small Travellers Choice vanquished not one but two giants, Helloworld and Flight Centre, in the contest for the coveted Best Travel Agency Group award.
Turning a blind eye to duty of care comes at a cost
Steve Jones takes a closer look at whether agents and consumers can really be sure of the quality and integrity of the suppliers they deal with.
The Million Dollar Club
The bosses of Australia’s major listed travel agencies have experienced fluctuating fortunes in 2013/14 – and the biggest rewards have not necessarily gone to those who achieved the best bottom line results.
