travelBulletin

Who really owns the customer?

By Steve Jones I have a hunch, and a pretty strong one, that few people would disagree with the observation that airlines and agents don’t always see eye to eye. There are, of course, exceptions and there will be many examples of harmonious relationships where the two work together like brothers in arms. That harmony […]

Not an alliance, insists Etihad

Etihad Airways broke new ground earlier this month with the launch of a group called Etihad Airways Partners, saying the initiative will promote cooperation between airlines without the “complexity and confusion” of alliances.

The Million Dollar Club

The bosses of Australia’s major listed travel agencies have experienced fluctuating fortunes in 2013/14 – and the biggest rewards have not necessarily gone to those who achieved the best bottom line results.

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