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Value of trusted travel agents helps Helloworld revenue spike

Significant increases across all major financial reporting metrics for the half-year ending 31 Dec 2023 are a result of the public’s trust in travel agents. MATT LENNON reports.

The recent integration of Express Travel Group under the Helloworld umbrella has led to new efficiencies across both businesses as technology and core functions come together, Helloworld Travel Limited says.

Releasing its interim financial results for the second half of 2023, Helloworld posted a 117% leap in underlying EBITDA, chalking up a result of $34 million compared to $15.6m in the corresponding period one year earlier.

The company said strong demand for leisure and corporate travel advisors continues to grow, with travellers never in more certainty about the essential role and value of a trusted travel advisor to their holidays and business trips.

Total revenue across the business climbed to $112.3 million, up by more than 50% or nearly $40m when compared year-over-year, while profit after tax rose sharply to $16 million compared to $1.6m twelve months earlier, a massive spike of 902.9%.

Cruising was cited as a key driver of revenue for the company across the six-month period, with more cruise brands venturing to Australia and investing in local marketing activity.

The company continued to invest in its staff throughout the half-year reporting period, with more than 400 consultants in Australia and New Zealand currently underway or having completed training through the Helloworld Travel Academy.

“These half year results are a demonstration of the strong demand for leisure travel that is continuing in Australia and New Zealand,” said Helloworld Travel Limited CEO, Andrew Burnes.

“The need for professional travel services continues to expand and is more important than ever. The value of a travel agent as your ‘trusted advisor’ is understood by travellers and our networks are ideally suited to continue to service that growing need.

“The year ahead is looking very positive for continued travel growth, driven by increased capacity from airlines and cruise operators globally, and the superb service from our travel agents and brokers throughout Australia and New Zealand,” Burnes added.

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