The Travel Junction launches new sales service

THE Travel Junction (TTJ) has announced new service enhancements to support the travel trade, including an Australian-based full-service reservations sales team.

The new team will be available by phone and email six days a week from 01 May to provide personalised expert advice, including offering qualified product recommendations and specialist assistance with complex itinerary builds.

Additionally, advisors will still be able to create and manage their own sell-service itineraries within TTJ’s HELiO booking platform, supported by its 24/7 live agent ‘Chat’ support.

“Our partners told us what they wanted, and we have responded to their feedback,” TTJ General Manager, James Whiting, said. “We want to make it easier for our clients to create and deliver amazing global travel experiences for their guests”.

“We believe we will deliver a first for the industry – a wholesale omni-channel environment – as all bookings made by our team will reside in HELiO.

“This means a travel advisor can access, add travel components and amend an itinerary created by our team as well as settle payment directly in their own HELiO environment,” he explained.

The reservations team will easily be able to access and enhance an advisor’s existing HELiO booking, Whiting added.

Agents can access these new services by registering here, if they haven’t done so already. Those who have already registered and have HELiO assigned login credentials will be able to access the new phone and email services from 01 May.

More details including operating hours, toll-free phone line and dedicated email will be revealed during the week commencing 24 Apr.

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