Changi Airport in Singapore has been voted as being the most accessibility friendly, according to more than 50,000 Google and TripAdvisor reviews.
A large-scale data project conducted earlier this year looked at reviews of more than 100 international airports, assessing mobility services, navigation, staff support and general comfort.
Keywords such as ‘wheelchair assistance’, ‘disabled access’, ‘long wait’ and ‘accessible toilets’ were considered in the ranking, with airports scoring consistently positive reviews positioned higher than those with mixed assessments.
With a score of 96 out of 100, Singapore’s main hub was singled out for clearly marked accessibility features, private rest areas, and attentive assistance.
SIN was closely followed by Zurich, cited for its barrier-free layout and multilingual signage.
Rounding out the top three was Amsterdam Schiphol, which was praised for its dedicated assistance desks and quiet lounges.
Other airports featuring in the top 10 were Manchester, Seoul, Vancouver and Dubai.
Meanwhile, the five worst performing hubs included Rome Fiumicino, Paris Charles de Gaulle, JFK New York, London Heathrow, and Los Angeles.
Frequently mentioned keywords assessing the bottom five included confusing layouts, poor signage, inaccessible restrooms, long waits for assistance, and staff unaware of procedures.
