QF changes points policy

QANTAS will allow grieving relatives to claim the loyalty points of members who have passed away, after reversing a policy which saw accrued points disappear from a member’s account in the event of their death.

The move means Qantas Loyalty clause 8.3 will be scrapped, which states all points earned but not yet redeemed or transferred prior to the death of the member will be cancelled from the date of death.

The change, which signals a more compassionate direction for the airline under new CEO Vanessa Hudson, will come into effect from 01 October, allowing family members 12 months to request the points be transferred to their accounts.

This new policy puts Qantas in a similar stead to its competitors on the issue, with Virgin Australia already allowing the points of deceased members of its Velocity loyalty program to be transferred to a loved one, if specified in their will.


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