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Qantas prepares to launch new NDC portal

The Flying Kangaroo will improve NDC content accessibility for agents, Janie Medbury writes.

TRAVEL agents will soon find it easier to access Qantas’ New Distribution Capability (NDC) content, with the carrier to preparing to launch a new portal next year.

From February 2024, agents who are unable to access Qantas NDC content via an approved technology will be able to shop, book and service flights using the capabilities of the Qantas Distribution Platform.

The new offering means that agents in more than 60 countries will gain access to a wider range of products, features and capabilities which are only possible via NDC.

“Tailored for simple customer bookings, the portal aims to make benefits of the Qantas Distribution Platform more accessible for agencies,” the airline said.

The portal is part of Qantas’ investment in the capabilities of its NDC program, which includes lowering domestic and trans-Tasman fares for trade partners, and “is designed to unlock broader industry benefits and modernise how agents service customers”.

“Qantas continues to invest in its network of Approved Technology Partners, which play an integral role in delivering rich Qantas NDC content, to ensure more agency partners can access the Qantas Distribution Platform,” the carrier explained.

The launch of the portal comes a few months after Qantas urged the industry to get onboard with NDC adoption, with Senior Manager Distribution Nathan Smuelders saying “the NDC standard and our airline capability…is pretty good, we’re ready and we’re trying to encourage the industry to come along”.

Qantas also recently updated its NDC Capability Listing tool and glossary, which provides a detailed overview of the NDC capabilities available via its Technology Partners and the portal.

Agents can register and access the new portal through the Qantas Agency Connect website from February 2024.

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