A “significant” proportion of the six million Qantas customers’ data stored within a contact centre is likely to have been impacted because of a major cyber attack (TD breaking news).
While the carrier said the incident is now contained, Qantas conceded the “concerning” hack perpetrated by a yet-to-be-identified cyber criminal has compromised names, emails, phone numbers, birth dates, and frequent flyer numbers.
No credit card details or passport numbers were held in the impacted system, and while loyalty account numbers were accessed, Qantas insists frequent flyer accounts have not been breached, nor have passwords, PIN numbers or log-in details been accessed.
Qantas has since established a customer support line for impacted customers – 1800 971 541 – as well as a dedicated page on qantas.com to provide the latest updates.
“We sincerely apologise to our customers and we recognise the uncertainty this will cause,” CEO Vanessa Hudson said. “We are working closely with the Federal Govt’s National Cyber Security Coordinator, the Australian Cyber Security Centre, and independent specialised cyber security experts.”
The cyber attack occurred on Mon when Qantas detected unusual activity on a third party platform used by one of its contact centres.
