NTIA 2023 – all of the winners and more!

The Australian travel industry’s night of nights went off with a bang at Melbourne’s Crown Palladium on Saturday 18th November 2023, preceded the day before with a debut Pre-NTIA Extravaganza.

Excellence was honoured from both travel agencies and industry suppliers, with more than 1,300 people attending the sold-out event which saw 35 winners named from among hundreds of worthy finalists.

Dean Long, CEO of the Australian Travel Industry Association (ATIA), hailed the success of the event and confirmed that in 2024 and beyond the National Travel Industry Awards will continue to evolve, including the new multi-night format which proved such a success.

TravelBulletin‘s sister publications Travel Daily and Cruise Weekly broke the news of the big winners on the night, which we have summarised below with photos for each category. Note: the winners are listed in order of presentation – which is different to the actual order of the category numbers.

Category 6: Most Outstanding Sales Executive – Air

Winner: Nick Lewis, Air New Zealand

Finalists: Anthony De Silva, Emirates
Michelle McLennan, Air New Zealand
Nicole Laurie, Delta Air Lines
Peter Lombardi, Lufthansa Group
RIchard Carrick, United Airlines
Zoe Gentle, Air Canada

Sponsor: CVFR Consolidation Services (Ram Chhabra)

Category 7: Most Outstanding Sales Executive – Cruise

Winner: Helen Courias, Holland America Line

Finalists: Chris Catanzariti, Norwegian Cruise Line
Elsa McLean, Regent Seven Seas Cruises
Melinda Wouda, Globus Family of Brands
Sarah-Louise Scales, Quark Expeditions

Sponsor: Stuba (Ruchir Bang)

Category 8: Most Outstanding Sales Executive – Land Supply

Winner:  Mickey Mann, The Travel Corporation

Finalists: Jacqui Tufala, Abercrombie & Kent
Kat Nitarski, On The Go Tours
Kim Knight, Viva Holidays
Kjirsten Trundle, Collette
Lea Seguier, Lea Seguier
Mary-Jane Devine, Crystalbrook Collection
Michelle Nickelson, Club Med

Sponsor: ATAS (Nina Hedges)

Category 9: Most Outstanding Employee Engagement and Recruitment Program

Winner:  Flight Centre Travel Group

Finalists: Connected Travel
MyCruises/Ignite Travel Group
Pursers Travel Group
TAG Travel Group

Sponsor: Virgin Australia (Tonia Wilson)

Category 32: Most Outstanding Travel Industry Training Institution

Winner:  TAFE Queensland (accepted by Clean Cruising’s Jean Summers)

Finalists: CLIA Australasia
Helloworld Travel

Sponsor: Lufthansa Group (Anil Rodricks)

Category 34: Innovation in Travel Support Services

Winner:  Cover-More Travel Insurance – Post Pandemic Support

Finalists: Kudos Travel Technology – Kudos Travel Check
The Travel Corporation Tour Brands – Travel Agent Portal
Tour Atlas – Go Touring Platform
Travel Agent Finder – Travel Trade Connect Launch
TravelPay – ALL the ways to pay

Sponsor: American Express (Michael Hampton)

Category 5: Rookie of the Year

Winner:  David O’Shea, RAA Travel

Finalists: Cherie Manson, Helloworld Travel Albury
Georgia Walk, Helloworld Travel Mackay
Jarrod Sinclair, InsideJapan Tours
Kyle Single, Corporate Travel Management
Rahcel McSorley, Global Journeys

Sponsor: IHG Hotels & Resorts (Chris Waite)

Category 3: Most Outstanding Travel Consultant – Corporate

Winner:  Lauren Zischke, TAG Travel Group

Finalists: Bec McIntyre, TAG Travel Group
Kristy Moore, Travel Moore
Leanne Ralston, Spencer Travel
Lee Haigh, Corporate Travel Management
Paloma Santos, CWT

Sponsor: Virgin Australia

Category 4: Most Outstanding Travel Consultant – Leisure

Winner:  Louis Teng, Connelly & Turner Travel Associates

Finalists: Amanda Taylor, Ignite Travel Group
Cherie Manson, Helloworld Travel Albury
Cindy Holsken, Travel by Wyndham
Emma Smith, Back Track Adventures
Karen Tink, Flight Centre
Martine Littlestone, Ignite Travel Group
Rahana Chitre, Saara Holidays
Soctt McGlynn, Helloworld Travel Winston Hills

Sponsor: Royal Caribbean International (Gavin Smith)

Category 31: Most Popular Car Rental Operator

Winner:  Avis

Finalists: Budget
East Coast Car Rentals
Hertz Australia

Sponsor: ATAS (Richard Taylor)

Category 25: Most Popular Tourism Office

Winner:  Destination Canada

Finalists: Bundaberg Tourism
Hawaii Tourism Oceania
Singapore Tourism Board
Switzerland Tourism
Tourism NZ | Manaakitanga Aotearoa

Sponsor: Sabre (Simon Roll)

Category 25: Most Popular Airline – Offline

Winner:  Lufthansa Group

Finalists: Air France KLM
Oman Air
Turkish Airlines

Sponsor: PlanPay (Gary Burrows)

Category 30: Most Popular River Cruise Operator

Winner:  Uniworld Boutique River Cruises

Finalists: APT Travel Group
Avalon Waterways
Scenic Luxury Cruises & Tours

Sponsor: MTA – Mobile Travel Agents (Kerryn Taylor)

Category 29: Most Popular Ocean Cruise Operator

Winner:  Viking

Finalists: Norwegian Cruise Line
Princess Cruises
Royal Caribbean International
Virgin Voyages

Sponsor: Travel Trade Recruitment (Sarah Johnson)

Category 26: Most Popular Accommodation Group/Chain

Winner:  IHG Hotels & Resorts

Finalists: Accor
Club Med
Hyatt Hotels
The Ascott Limited, Australia

Sponsor: Expedia TAAP (Stu Udy)

Category 12: Most Outstanding Business Events Travel Agency

Winner:  Event Travel Management (ETM)

Finalists: Amex GBT
ATPI Events
FCM Meetings & Events
Travel & Sports Australia (TASA)

Sponsor: Air New Zealand (Kathryn O’Brien)

Category 14: Most Outstanding Global Travel Management Company

Winner:  Corporate Travel Management

Finalists: American Express Global Business Travel
BCD Travel
FCM Travel
Reed & Mackay
TAG Travel Group

Sponsor: Qatar Airways (Justin Kestel)

Category 1: Most Outstanding Mobile/Home Based Travel Advisor

Winner:  Wendy Brockbank, MTA Mobile Travel Agents

Finalists: Alley Casey Greville – TravelManagers Australia
Carly Retallack – TravelManagers Australia
Maria Piliouras – TravelManagers Australia
Melanie Whyte – TravelManagers Australia
Rachel Cleary – Luxe Adventures MTA Mobile Travel Agents
Rose Febo – TravelManagers Australia

Sponsor: MSC Cruises (Lisa Teiotu)

Category 2: Most Outstanding Travel Agency Manager

Winner:  Stacey Brownsey, Helloworld Travel Mt Pleasant

Finalists: Clive Fillingham, Helloworld Travel Rockingham
Georgina Walpole, Global Journeys
Michelle Massey, Amplify – Accessible Travel Specialists
Rebecca McHenry, itravel Liverpool

Sponsor: APT (Scott Ellis)

Category 10: Most Outstanding Online Travel Agency

Winner:  Webjet

Finalists: flybuys travel
Luxury Escapes

Sponsor: Singapore Airlines (Jonathan Gibson)

Category 11: Most Outstanding Hybrid Online Travel Agency

Winner:  Ignite Travel Group

Finalists: arrivia – Our Vacation Centre
Egencia Australia
Global Journeys
Travelrite International

Sponsor: Celebrity Cruises (Melanie Cross)

Category 17: Sustainability Award – Business

Winner:  Corporate Travel Management

Finalists: BCD Travel
Reho Travel
TAG Travel Group

Sponsor: Qantas (Jaclyn Snell)

Category 33: Sustainability Award – Supplier

Winner:  Hurtigruten Group

Finalists: G Adventures
Intrepid Travel
Lindblad Expeditions – National Geographic
The Travel Corporation

Sponsor: Amadeus (Kaylene Shuttlewood)

Category 15: Most Outstanding Leisure Travel Agency – Single Location

Winner:  FBI Travel

Finalists: Back Track Adventures
Bicton Travel
Globetrotters Travel & Cruise
HollyDay Travel
National Travel

Sponsor: Viking (Shaun Kavanagh)

Category 16: Most Outstanding Leisure Travel Agency – Multi Location

Winner:  Hunter Travel Group

Finalists: Phil Hoffmann Travel
RAA Travel
Travel Associates North Queensland & Central Queensland

Sponsor: Singapore Airlines (Michael Kirkby)

Category 13: Most Outstanding National Travel Management Company

Winner:  Stage and Screen Travel Services

Finalists: Anywhere Travel
Globetrotter Travel
Goldman Travel Corporation

Sponsor: Singapore Airlines (Hal Balderston)

Category 27: Most Popular Airline – Online

Winner:  Virgin Australia

Finalists: Air New Zealand
Qatar Airways
Singapore Airlines

Sponsor: Cover-More Travel Insurance (Nicky Moorcraft)

Category 21: Most Outstanding Tour Operator – Specialised

Winner:  Albatross Tours

Finalists: 50 Degrees North
AAT Kings Tours
Wide Eyed Tours

Sponsor: Visit Qatar (Richard Styles)

Category 24: Most Outstanding Wholesaler – Destination/Experience

Winner:  ANZCRO

Finalists: Bench Africa
Contours Travel
Sno’n’Ski Holidays
The Africa Safari Co

Sponsor: Silversea Cruises (Adam Radwanski)

Category 22: Most Outstanding Tour Operator – Global

Winner:  APT

Finalists: Abercrombie & Kent
G Adventures
Intrepid Travel

Sponsor: Gow-Gates Insurance Brokers (Alana Strassmeir)

Category 23: Most Outstanding Wholesaler – Product/Service

Joint Winner:  Viva Holidays

Finalists: Adventure World
Expedia TAAP
Infinity Holidays
Entire Travel Group (joint winner)

Sponsor: TravelPay (Cath Bisaro) 

Category 23: Most Outstanding Wholesaler – Product/Service

Joint Winner:  Entire Travel Group

Finalists: Adventure World
Expedia TAAP
Infinity Holidays
Viva Holidays (joint winner)

Sponsor: TravelPay (Cath Bisaro) 

Category 23: Most Outstanding Mobile Advisor Network

Winner:  MTA Mobile Travel Agents

Finalists: 1000 Mile Travel Group
FCTG Independent
SmartFlyer Australia
TravelManagers Australia

Sponsor: Expedia TAAP (Stu Udy) 

Category 20: Most Outstanding Non Branded Agency Group

Winner:  Travellers Choice

Finalists: Australian Travel Agents Co-operative
CT Partners
FCTG Independent
Link Travel Group
Magellan Travel Group
My Travel Group
Virtuoso Australia

Sponsor: Cover-More Travel Insurance (Nicky Moorcraft) 

Category 19: Most Outstanding Travel Agency Group

Winner:  Flight Centre

Finalists: Helloworld Travel
Travel Associates

Sponsor: Singapore Airlines (Greg McJarrow) 

People’s Choice Award – Favourite Travel Brand

Winner:  Trafalgar

Finalists: Abercrombie & Kent
Dream Maker Travel
Clean Cruising
Capricorn Travel & Cruise

Sponsor: News Corp Australia (Liz Glover) 

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