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New Jetstar chief named

Following the announcement of Gareth Evans' resignation from the Jetstar CEO position in June, a replacement was revealed this week, with customer loyalty specialist Stephanie Tully named as his successor.

SET to formally take over the low-cost airline in November, Tully will bring with her an extensive knowledge of the wider Qantas business, having worked across a variety of key departments for the airline, including operations, commercial, marketing and customer loyalty.

“Stephanie…has a deep understanding of customer experience,” CEO Alan Joyce said.

“She’s an outstanding leader and she’ll be leading a very experienced senior team at Jetstar to keep building on the strengths of that business.

“Gareth has been a superb member of the Qantas Group executive team for many years and we’re pleased to have his knowledge and experience in the months ahead to help with this transition and key projects in our recovery,” he added.

Stephanie Tully trying out the A380 after its refurbishment earlier this year.

Tully was formerly the Group Chief Customer Officer at Qantas, with her promotion also seeing Executive Manager of Network, Revenue Management and Alliances, Markus Svensson, move into the Chief Customer Officer role and become a member of the Group Executive Committee.

“These appointments come at an important time for us,” Joyce said.

“The team is working incredibly hard to overcome challenges facing the whole industry as it gets back on its feet, and the data shows we’re almost there.”

Evans was tipped by many industry pundits to be the most likely replacement for the long-standing CEO Alan Joyce until his resignation in June, with the news this week elevating Tully to be one of the possible candidates should the current chief ever step aside or be ousted down the track.

Evans will stay on board to the end of the year to help transition the role to Tully.

Gareth Evans will step down as Jetstar CEO, but remain on the board as Tully transitions into the role.

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