Intrepid Travel has completed the first major phase of its multi-year technology transformation, in partnership with end-to-end reservation platform, Kaptio.
The next-generation platform is now live across all 31 of Intrepid’s country offices, replacing legacy platforms with a flexible, multi-day travel-specific solution built on Salesforce.
The software brings together reservations, pricing, sales and operations into one platform, enabling greater flexibility, automation and personalisation.
“This milestone marks a bold shift in how we operate and innovate,” Anu Karunatilaka, Chief Technology Officer at Intrepid Travel, told travelBulletin.
“Kaptio’s platform will improve our people experience and equip our teams with the tools they need to serve our customers better, unlock efficiencies, and achieve our long-term strategy.”
The implementation is a key part of Intrepid’s three-year digital transformation program, which aims to future-proof the company as it works towards its goal of becoming the first $1 billion adventure travel business.
“This milestone reflects months of close collaboration, deep trust, and shared vision,” said Viðar Svansson, CEO of Kaptio.
“Together, we’ve built something that will not only serve Intrepid’s needs today, but will help lead the next era of travel innovation and group travel.”
Intrepid said it is now positioned to forge ahead with its strategic initiatives, from launching tailor-made offerings to enhancing accessibility for customers. JM
Pictured: The Kaptio and Intrepid Travel workgroup celebrate the Phase One launch in Intrepid’s Melbourne office.
