That figure is up on the FY25 range of $58-62 million – an improvement made despite a mixed bag of results this year, including gains made across wholesale and inbound, along with declines across Helloworld’s 2026 Europe River Cruising Super Earlybird Offer agency and ticketing businesses.
Challenging economic conditions, agency closures and transfers, a decline in average airfares, and a shift towards short-haul travel were the primary headwinds noted.
Despite these obstacles, Helloworld said that moving forward, it is “well positioned” for sustainable, long-term growth, having secured a strong forward bookings position for the remainder of the 2025 calendar year and well into next year.
Significant investment in people, technology, and infrastructure will continue to support its longterm growth ambitions. Highlights of that technology investment include a new agent portal, further refinement of the Helloworld Trips app, as well as partnerships with DataCheck and Genesys that will provide business insights and enhancements to its networks.
Investment in marketing will also continue to grow, with the future strategy to continue a heavy investment across major metropolitan and regional media outlets throughout Australia and New Zealand.
“These partnerships are essential to drive tactical demand and brand recognition, and to showcase the diverse range of travel products we offer customers,” Helloworld CEO Andrew Burnes said.
While the agency network has experienced some declines, the plan for growth and recovery will continue to be guided by geographical data, targeting key metropolitan areas and expanding its regional reach. This pathway already includes 15 new stores planned for opening in FY26.
“Throughout FY25, we have continued to invest in empowering our agents with innovative tools and technologies, ensuring they remain competitive, efficient, and well-supported.
“We remain committed to agency succession planning, with future ownership pathways and training programs in place to support the next generation of business leaders,” he added.
