Etraveli stressed the mistake – which claimed the company was in default – was outside of its control, and contrary to online rumours, its financial position remains robust and secure.
“We are in a very strong financial position and for the last 10 years had a CAGR of 27% with an EBITDA margin of 20% for all years except the COVID years,” an email to its partners stated.
“We are proud to handle close to 100,000 bookings a day on average, which corresponds to several hundred thousand flight tickets sold on our brands and through our long-term partnership with Booking.com.”
IATA mistakenly issued the default notice after a payment notification of around $1,700 was sent to an incorrect contact.
“Etraveli is working tirelessly in close collaboration with IATA to rectify all consequences of this administrative situation as quickly as possible,” the company said.
“We have also asked for a meeting with Willie Walsh, Director General IATA to get assurances that procedures will be improved to ensure that such an event with such extreme consequences never happens again, especially for larger global retailers in the IATA GoGlobal program,” Etraveli added.
