COLLETTE has announced Jaclyn Leibl-Cote as the fourth-ever Chief Executive Officer in the family-owned operator’s 106-year history, seeing her become the third generation of the Sullivan family to transition into the role, and the first female leader of the company.
Based in Rhode Island in the US, Leibl-Cote will guide Collette’s executive and strategic leadership teams, driving the global operator’s strategic direction and its daily operations.
She will take over from current CEO Dan Sullivan, Jr., who will transition to the role of Executive Chairman right away, acting as an advisor to Leibl-Cote and the executive team.
The new chief has plenty of experience to draw on, having worked at Collette since 2005 in a variety of roles, including as tour guide, client care agent, product designer and strategist, head of marketing, and most recently at President and Chief Customer Experience officer.
Her most recent title, which she has held since 2018, has seen her drive product line differentiation, develop an innovative customer experience platform, grow the company’s leadership team, spearhead a data-driven strategy, and foster a values-led culture.
“This transition is the culmination of a comprehensive succession planning process to ensure leadership continuity and position Collette for continued growth,” Sullivan said, sharing that Leibl-Cote had “successfully steered the company through a global pandemic, with Collette emerging stronger and more innovative than ever before”.