Steve Jones' say

Remember Kodak? Of course you do. The camera firm that was just too big and iconic to fail. The public thought so, as did the company itself. But fail it did, blinded by its failure to believe digital technology was a threat to its business.Kodak cro

Steve Jones' Say

THe toys are in the pram, dummies put back in place and, one could imagine, apologies mumbled while the adversaries stared at the floor, hands thrust in pockets.Yes, ladies and gentlemen, the children have made up. But a petty playground squabble thi

Steve Jones' Say

It’s now 12 months since Dennis Bunnik took the reins at the Council of Australian Tour Operators and set about transforming its club-style mindset into an industry body with a more strategic, professional edge.As I said at the time, it was the mod

Steve Jones' say: Incentives: part and parcel of the industry for ever

BE it a $20 Coles voucher, a place on a New York famil or tickets to the cinema, inducements have long been standard practice for suppliers looking to cosy up to front line consultants.It’s a simple strategy: overlook our competitors, send a few ex

Steve Jones' say

TravelBulletin’s Q&A with Helloworld CEO Andrew Burnes last month made for interesting reading.He clearly has a vision for the business, something not immediately apparent under his predecessor, and is certainly bullish about its potential. But

Steve Jones' say

by Steve JonesSome years ago, in an interview with Andrew McEvoy shortly after he took the reins at Tourism Australia, I asked him about the weight of expectation that must come with selling the nation to the world.There was, he mused after a conside
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