The key to handling prickly customers

MANAGING difficult or disgruntled clients can be a test of an agent's skill as much as their patience. As Travel Training Australia managing director Leanne Townsend says, it's never fun dealing with prickly customers, especially when they are being

Motivating your people

LET'S begin by demystifying motivation in relation to behavioral science. I know, from 20 years as a development professional, some people find motivation to be fluff without substance. So, think about associating the concept of motivation as 'drive'

Career in Focus: Jonica Paramor

JONICA Paramor Founder and co-owner, Unique Tourism Collection 1. What does your role involve and how long have you been in your current position? As the founder and co-owner of The Unique Tourism Collection (UTC) with my business partner an

Career in focus: Michelle Scott

Michelle Scott, Director of Sales & Marketing, Fiji Marriott Resort Momi Bay 1. What does your role involve and how long have you been in your current position? I've been at Fiji Marriott Resort Momi Bay since February, 2017, coming on boar

Andrew Jones’s Top 10 Tips

The Magellan Travel Group annual conference which took place in September this year saw affable Founder and Chairman Andrew Jones share with the 300 strong audience lessons learned on his more than 20 years running Tasmania's most successful travel a

Career in focus: Vanessa Budah

Vanessa Budah, Head of PR, The Travel Corporation 1. What does your role involve and how long have you been in your current position? I'm the Head of PR for The Travel Corporation (TTC) and have been in the role for 11 months. I manage a team o
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