Career in focus: Andrew Clark

Andrew Clark, Regional Director -- Australia, New Zealand and South Pacific, Hong Kong Tourism Board (HKTB) 1. What does your role involve and how long have you been in your current position? I've have just passed 15 years with the Hong Kong To

Presentation skills have squat to do with digital

By Mark Carter We may be in a technological era, yet the best presenters require nothing digital to engage their audience. Why? Because you have to remind yourself we are human beings living in a technological era. Not technological beings living

Career in focus Bridie Commerford

Bridie Commerford, Vice President Marketing & Communications Australia, AccorHotels 1. What does your role involve and how long have you been in your current position? I manage marketing, communications, social media and guest experience fo

Do you really know your client?

By Oliver Tams Everybody thinks they know their client best. But translating this knowledge into loyalty is becoming a rare commodity these days, as far as the product and service supplier is concerned. To know your client you need touch-points

Your most valuable asset

By Richard Saava, Director at Changing Times Our greatest asset is our staff. That's the claim by many successful organisations. I worked for a global company that said "the customer comes second, our people come first." Similar ideals are spok

Plan to succeed

It's inevitable that people leave employers and when a senior executive of a business leaves, be it hastily or planned, there remains a critical gap that needs to be filled. Companies, no matter how big or small, can make such changes to their bus