SureSave takes preferred status at Helloworld

SureSave has reached agreement with Helloworld Travel to become the agency group’s new preferred travel insurance provider, taking up position alongside existing supplier Cover-More.

The arrangement begins this month and will see 2,000 independent franchised agents from Helloworld offer the SureSave alternative to their customers, marking an early end to an exclusive arrangement held by Cover-More since 2014.

The dual preferred suppliers were confirmed at Helloworld’s recent Gold Coast conference, where chief executive officer Andrew Burnes said the Cover-More arrangement had not performed as well as expected.

“This will give you choice and differentiated product to offer your customers,” Burnes told agents.

SureSave is part of the World Nomads Group which is owned by health insurance group nib Health Funds, while Cover-More was recently delisted from the Australian Stock Exchange after its $722 million takeover by the Zurich Insurance Group.

SureSave general manager of distribution Ross McDonald said the new Helloworld partnership would provide the best possible solutions for travellers, so they could “go out and explore the world with peace of mind”.

“As well as covering travellers with our SureSave product, our experienced business development managers look forward to sharing their skills, knowledge and understanding of travel insurance to assist agents on how to sell insurance with confidence and grow their sales,” he said.

Last year, SureSave changed its traditional Product Disclosure Statement (PDS) to make the terms and conditions easier to understand for both travellers and agents.

“Our PDS describes policy cover in terms of ‘events’ that can happen to travellers before or during a trip, making it much easier to use,” McDonald said.

“SureSave breaks down otherwise complicated policies into a simple and easy guide to travel insurance, using clear visuals and wording,” he said. “The electronic version allows travellers to browse the policy from their smartphones or mobile devices.”

Currently SureSave covers more than 300,000 travellers annually in Australia, with polices underwritten by Lloyd’s.