Melia deploys cashless hotel technology

SPANISH brand Melia Hotels International is introducing a new Bluetooth-connected bracelet for guests, allowing them to pay for meals and services without needing cash or cards.

Developed in conjunction with technology company Oracle, the bracelet also allows guests to access their rooms without needing a key or card and is connected to the Melia App which lets users manage their account, set credit limits or restrict use by children.

The bracelet is waterproof and can be worn in resort pools, and can also be used for purchases in on-site shops, spas and other service providers.

After an initial pilot project at two of the group’s resorts earlier this year, the bracelet system is being rolled out to other Spanish properties.

“When we designed the integration of the experience in different hotels with different themes, we began to investigate how we could make it easier for guests to move freely around all the services and spaces offered by the hotels,” said Melia chief operating officer Andre Gerondeau. “The answer came through Oracle, who helped us develop the Melia bracelet in record time and meeting all our needs and expectations.”

Melia Hotels International last year opened 30 new properties. It now operates more than 370 hotels in 43 countries.

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